Automation – A Trend or Ultimate Solution?

Amit Vohra shares his insights on how businesses should be leading change in the wake of digital transformation and the impact it has for both customer service provider and the end customer.
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Big Conversational Data Delivers More Human Engagements

In general, it’s all about making things easier for the average user by making conversations feel more helpful and human at every touch point.
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Using Conversational AI to Make Commerce Happen

In 2021, 64.2% of US adults between the ages of 25–34 used a voice assistant. It is expected that 48.2% of US adults will use a voice assistant by 2025.
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AI is Not the Bad Guy

Artificial intelligence (AI) is often lauded as an enemy of the peace: taking jobs, listening in on conversations, and making biased decisions on our behalf.
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Navigating the Potholes in Demographic Data ML Models

Biases snuck in from incorporating demographic details without the machine learning developer’s knowledge like in Amazon’s recruitment model.
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