More Than Two-Thirds Are Less Confident in the Economy Than a Year Ago and 76 Percent Are Spending Less, Trimming Retail Purchases Verint® (NASDAQ: VRNT), The Customer Engagement Company™, released the findings of a new study that shows nearly two-thirds…
Pega Introduces Pega Customer Data Connectors for Deeper, AI-Powered Data Analysis and Better Customer Outcomes
Organizations can maximize their data by easily integrating Pega’s AI with top CDPs from Adobe, Celebrus, and ZineOne Pegasystems Inc. (NASDAQ: PEGA), the low-code platform provider that builds agility into the world’s leading organizations, today announced Pega Customer Data Connectors…
Brands See Redistribution of Loyalty
A significant re-distribution of brand loyalty was identified in the 14th annual survey conducted by Brand Keys Amazon, Apple, Domino’s, Disney+, TikTok and Pfizer Take Top Spots Retail, Food and Beverages, Tech Sectors Seize Lion’s Share of Loyalty Plant-Based…
Majorel acquires Findasense, expanding its CX transformation services
Majorel Group Luxembourg S.A. (Euronext Amsterdam: MAJ) (“Majorel” or “the ’Company”), a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, today announces that it has acquired Findasense Global S.L.U (‘’Findasense’’), a leading…
New Simplr Study Finds CX Programs are being Hindered by Automation Costs and Complexity
Survey of 160+ CX decision makers at global enterprises finds customer frustration with automation and chatbots to be top challenge in delivering effective customer service The challenges of implementing AI and automation in CX are brought to the fore in…
Soft POS User Base to Grow 475% Globally by 2027, as Apple’s Entry Catalyses the Market
A new study from Juniper Research has found the total number of merchants deploying soft POS solutions will surpass 34.5 million globally by 2027; rising from 6 million in 2022. This growth will be driven by Apple’s entrance into the…
Madison Logic 2022 Future of Work Buyer Report Breaks Down Evolving Post-Pandemic B2B Buyer Behavior
Report provides marketers with credible, data-driven insights for building a better ABM strategy that engages accounts through every stage of the buyer’s journey. Madison Logic, the leading global digital Account-Based Marketing (ABM) platform, today released its new State of the…
Stuzo Welcomes Ken Parent, Convenience and Fuel Retail Industry Veteran and Leader, to its Board of Directors
Stuzo, a leading provider of unified loyalty, digital payments, and cross-channel customer experience products, powered by its Open Commerce® Platform and patent pending Wallet Steering™ System, announced today the appointment of Ken Parent – a convenience and fuel retail industry…
Gartner adds Behavioral Signals in 8 Hype Cycles for its best-in-class Emotion AI solutions
According to the Gartner reports, “Emotion AI is considered transformational as it turns human behavioral attributes into data that will have a large impact on human-machine interface (HMI).” Behavioral Signals was mentioned in the 2022 Hype Cycle for Customer Experience…
Digital Wallet Users to Exceed 5.2 Billion Globally by 2026
A new study from Juniper Research has found that the total number of digital wallet users will exceed 5.2 billion globally in 2026, up from 3.4 billion in 2022; representing strong growth of over 53%. The research predicts that the…