One of the favorite learnings in my career has been The Goldfish in the Bowl syndrome. This simply means…
The post More C Suites Need This New Officer – Chief Customer Officer appeared first on TheCustomer. …
Email is not like duct tape. More is not necessarily better! It’s estimated professionals (no specific definition provided,…
The post Passikoff: Email Marketing for Fun and Profit. And Loyalty. appeared first on TheCustomer. …
AI can help businesses engage with and delight customers like never before.
The post The Age of AI vs. Customer Engagement and Delight appeared first on TheCustomer. …
We must now ask, what’s the next chapter of experiential design that can facilitate and deepen emotional presence? How do we unlearn our unconscious biases in order to design for what we need?
The post Experience 2.0 – Designing for Emotional…
What Shirley Young taught me about competition and what customers want
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An interview with inQuba
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The idea that retention is important may seem like a basic concept, but focusing on churn reduction is the best way to utilize resources for many companies.
The post How to Calculate and Reduce Churn Rate appeared first on TheCustomer. …
Anticipating your customers’ wants and needs isn’t a superpower or gimmicky mind trick – it’s a valuable business strategy that supercharges sales!
The post Future Forecasting: Predicting Customer Behavior with Data appeared first on TheCustomer. …
A Conversation with Heather Richards, VP GTM Strategy at Verint
The post Unpacking the “State of the Digital Customer” appeared first on TheCustomer. …
If you study these retailers, you also find that they are keenly focused on forging relationships with their customers.
The post Retail Relationshipping: Who’s “Besting” the Competition? appeared first on TheCustomer. …