Experience 2.0 – Designing for Emotional Presence

We must now ask, what’s the next chapter of experiential design that can facilitate and deepen emotional presence? How do we unlearn our unconscious biases in order to design for what we need?
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How to Calculate and Reduce Churn Rate

The idea that retention is important may seem like a basic concept, but focusing on churn reduction is the best way to utilize resources for many companies.
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Future Forecasting: Predicting Customer Behavior with Data

Anticipating your customers’ wants and needs isn’t a superpower or gimmicky mind trick – it’s a valuable business strategy that supercharges sales!
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