Finding Opportunity in Delivering Empathy at Scale

We sat down with Jeff Nicholson to discuss some of Pega’s recent findings and to explore the opportunities they offer. In this short discussion on delivering empathy at scale, we touched on a multitude of topics – each one of…

Cultivating Loyalty by Fixing Post-Purchase

“Because the acquisition cost is so high, it’s about retention – retaining customers is not that easy.”
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The 2022 Engagement Capacity Gap Study

“More and more people are seeing that connection between employee experience and customer experience.”
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5 Customer Service Workflows to Enhance Customer Experience

It provides you with a way to look for streamlining opportunities, ways to enhance the experience, see from various points of view and ensure all stages are recorded.
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