The ROI of Customer Experience

Knowing the ROI of customer experience helps to fund CX projects and make intelligent investments in customer experience.…
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Experience 2.0 – Designing for Emotional Presence

We must now ask, what’s the next chapter of experiential design that can facilitate and deepen emotional presence? How do we unlearn our unconscious biases in order to design for what we need?
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Financial Services and Banking: Leaning into Digital-First Channels

Leveraging digital-first strategies, AI and automation will deliver the winning solutions needed to stay competitive, maintain loyalty and achieve long-term success.
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