Employee Branding is a Critical Component of the Customer Experience

Employees are critical to delivering great customer experiences. When employees are treated fairly and feel empowered, they in turn deliver better experiences for customers.
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Hybrid Work: Closing the Gap Between Customer Expectations and Delivery

Companies are no longer competing against the service delivered by competitors but rather against the best experiences customers have received from companies in other industries too.
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Omnichannel Hybrid Retail: Five Steps to a Competitive Edge

Retailers that can connect their personnel and retail stores to digital commerce in real time can significantly increase conversion rates. And although technology is crucial, employees still matter the most.
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Alida to Pilot a 4-Day Work Week For All Employees

Alida, a leader in Total Experience Management (TXM) software, today announced it will be piloting a 4-day work week for all employees kicking off in July 2022. The company made the decision after listening to employee feedback using its own…