TheCustomer Quick-Take: 1/3/23

From the Editor –After a much-longer-than-anticipated hiatus the QT newsletter is back! (There’s a whole story there) A…
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Passikoff: Winning at REAL Loyalty

Next week we’re releasing our 26th annual Customer Loyalty Engagement Index. How brands in different categories rank when it comes to…
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Retail predictions 2022 – Who got it right.

To paraphrase Dickens: ‘It was the best of times, it was the worst of times, it was the age…
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The Five Rules of Ethical AI

The Ethical AI Manifesto outlines AI’s risks and how to avoid them. Controlling the potential harms of artificial…
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The ROI of Customer Experience

Knowing the ROI of customer experience helps to fund CX projects and make intelligent investments in customer experience.…
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