The 2022 Loyalty Leaders with Robert Passikoff

Robert Passikoff, founder and CEO of Brand Keys, unpacks their latest report – the 2022 Loyalty Leaders. Dr. Passikoff and his company have been measuring and tracking consumer loyalty for more than 25 years and have helped to guide some…

Highlights from the NielsenIQ Retail and Consumer Outlook

On the heels of the release of the NielsenIQ E-commerce Snapshot Report, we sat down with Harvey Ma, Senior Vice President – Omni, Consumer & Retail Performance, to talk about some of the surprises, highlights and key findings. In this…

Is Immersive E-commerce Finally Here?

Aaron Day is CEO of Amaze and presides over a company with a suite of tools that are accelerating retailers’ entree into truly immersive experiences in the 2D, 3D and metaverse worlds. We sat down recently to talk about Amaze’s…

Fit for the Future of Retail

We sat down recently with Abhishek Gupta, who is Chief Customer officer at CleverTap. And if you’re not familiar, CleverTap released a report called Fit for the Future of Retail and we have its updated version here; we’ve been poring…

Finding Opportunity in Delivering Empathy at Scale

We sat down with Jeff Nicholson to discuss some of Pega’s recent findings and to explore the opportunities they offer. In this short discussion on delivering empathy at scale, we touched on a multitude of topics – each one of…

Cultivating Loyalty by Fixing Post-Purchase

“Because the acquisition cost is so high, it’s about retention – retaining customers is not that easy.”
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