TheCustomer Quick-Take: 2/22/22

In the latest edition of TheCustomer Quick-Take: California targets loyalty, the cost of bad CX, consumers just want to be understood, and a couple billion reasons to take the Metaverse seriously. Happy Marketing! BTW – if you’d like to receive…

TheCustomer Quick-Take: January 19, 2022

In this edition of TheCustomer Quick-Take – 4 big reasons enterprises are focusing on CX, 2 big data challenges, 2 loyalty challenges, 2 data privacy challenges, TikTok reigns, and the fate of the universe is now on your shoulders. Happy…