The customer experience very much depends on how you do it.
The post How to Communicate Supply Chain Driven Shortages and Delays to Customers appeared first on TheCustomer. …
Cultivating Loyalty by Fixing Post-Purchase
“Because the acquisition cost is so high, it’s about retention – retaining customers is not that easy.”
The post Cultivating Loyalty by Fixing Post-Purchase appeared first on TheCustomer. …
How Solving a 65% Inventory Accuracy Rate Can Make You a Retail Hero
“In 1974 we figured out how to put a barcode on a product and here we are half a century later managing inventory the same way.”
The post How Solving a 65% Inventory Accuracy Rate Can Make You a Retail Hero…