Unless brands fully integrate voice into customer journeys, it’s hard to claim that they provide a fully joined-up customer experience.
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Metaverse: A Virtual Universe with Very Real Opportunities
The Metaverse, the digital world’s Next Big Promise, is being seen as a parallel “3D virtual world” where each human being gets to own an avatar as an identity.
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Big Conversational Data Delivers More Human Engagements
In general, it’s all about making things easier for the average user by making conversations feel more helpful and human at every touch point.
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GPT-3? No, it’s not a new Star Wars Character – but instead an Evolving Foundational AI Model with Huge Potential
This has the potential to scale AI to an entirely new level, not just surfaced through voice or chat bots, but to improve employee experiences.
The post GPT-3? No, it’s not a new Star Wars Character – but instead an Evolving…
Digital Nativism: A Diagnostic Manual
Understanding digital native behavior is the key to better marketing.
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What Could You Do with Realtime Competitive Intelligence?
We sat down recently with Jonah Lopin who is CEO of Crayon. If you’re not familiar, Crayon provides programmatic competitive intelligence for some of the most progressive brands in the market. In this conversation we talk about the “what” and…
The 2022 Customer Engagement Technology Buyers Guide
The guide identifies 14 Best-in-Class technologies from across a broad spectrum of categories, verticals and disciplines. It represents the tip of the iceberg in terms of the number of technologies available and what we feel are the cream of the…
Qvalon: Ensuring Retail Operational Excellence
How much money is lost every year to in-store operational inefficiencies?
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