How Not to Train Your AI

“A cat and a dog pooping on a book that is pink.” Sure, maybe it wasn’t the best…
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New Customer Behaviours and Upcoming Trends in the Retail Industry

The retail industry is currently undergoing enormous changes. Many factors play a role, the biggest one being the steady implementation of new technology.
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Level Up Your Sales Reps’ Performance With Conversation Intelligence

With AI-powered conversation intelligence technology, sales professionals can access real-time insights and coaching to improve their sales performance without sacrificing the personalized experiences customers crave.
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Automation – A Trend or Ultimate Solution?

Amit Vohra shares his insights on how businesses should be leading change in the wake of digital transformation and the impact it has for both customer service provider and the end customer.
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Metaverse: A Virtual Universe with Very Real Opportunities

The Metaverse, the digital world’s Next Big Promise, is being seen as a parallel “3D virtual world” where each human being gets to own an avatar as an identity.
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Big Conversational Data Delivers More Human Engagements

In general, it’s all about making things easier for the average user by making conversations feel more helpful and human at every touch point.
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