CSG is a leading provider of revenue management and digital monetization, payments and customer engagement solutions that help our customers:
- Improve customer engagement and reduce churn
- Reduce operating expenses and run their businesses more efficiently
- Quickly launch new digital services and enter new markets
- Compete and win in an ever-changing global marketplace
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. We’re with you and your customers every step of the way, and at every stage of the customer lifecycle. We can consult with you on customer needs, design a front-facing customer experience and deliver the back-end systems to back it up. And we wrap it all in our managed services and CX consultancy to continue fine-tuning and improving interactions and operations.
We help our customers thrive in the most dynamic, challenging and complex market conditions imaginable, and we’re passionate about helping you:
- Create revenue streams through the monetization of multiple services, across multiple locations and channels, and bringing new services to market quickly
- Optimize your business, addressing your critical need to reduce operating costs, so you can redeploy operating capital to support business growth and transformation
- Protect and maintain existing revenue streams by improving service delivery that drives higher customer satisfaction and increases retention
- Leverage data and insights to better know your customers, better understand your customers and deliver exceptional experiences
CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers. CSG Xponent is a comprehensive, unified customer engagement platform that brings disparate data about your customers together to deliver predictive insights that improve outcomes fast. Xponent is an end-to-end platform that eliminates data silos to uncover insights, then leverage them to automate personalized experiences across all points in the customer lifecycle.
CSG’s flexible, configurable business support systems (BSS) help monetize and digitally enable customer experiences. The suite of services allows enterprises to quickly build and launch new digital services, and support any business model (consumer/retail, wholesale, billing as a service, reseller, partner, and more).
For more than 35 years, CSG has been a trusted partner to some of the most well-known brands, operating across more than 130 countries worldwide. CSG manages billions of critical customer interactions annually, and we do it with a singular focus—an obsession—on our customers’ success.