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  1. Customer Experience
  2. ยป
  3. eTouchPoint

Established in the 1990s, eTouchPoint is a pioneer in utilizing cutting-edge technologies to help companies improve their bottom-line through stronger customer loyalty and satisfaction. Throughout our history, we have worked with brands that conduct millions of customer transactions every year. Our solutions empower clients to monitor their service personnel and act proactively to ensure world-class service levels throughout their organization. In 2012, we merged with SkyCreek Corporation, a leading provider of advanced contact management solutions across multiple markets. This alignment gave us access to the only solution that allows multi-channel data collection via IVR, SMS, email, web, and kiosk. Today, our clients attain some of the highest survey rates in their industries. More data means more insight and heightened ability to achieve customer experience excellence.

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