Is the UX/UI Sky Falling?

Generative AI is all the buzz, the rage and for a lot of professions, it’s also the source…
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Conversational AI: Make your customer care DYNAMIC

Attributed to Raghu Ravinutala, CEO & Co-founder, Yellow.ai Modern-day consumers are often characterized by the “Right Now” mindset,…
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TheCustomer Quick-Take: 3/29/23

In this week’s edition of the QT – Have you ever seen such a frenzy over technology like…
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TheCustomer Quick-Take: 3/23/23

In this week’s edition of the Quick-Take: When was the last time you weren’t surprised when you took…
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Critical AI Use Cases in B2C Commerce

By Barb Mosher Zinck There is a lot of chatter around Artificial Intelligence (AI) and machine learning (ML),and while…
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AI-Powered Marketing Requires Your Prompt Attention

Somewhere between the “greatest thing since sliced bread” hype and the doomsday scenarios where we all wind up…
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AI Ethics and Environment Sustainability

By Elisa Orrù Moving away from the currently prevalent Big Data mindset towards a Small Data approach would…
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TheCustomer Quick-Take: 3/8/23

In today’s edition of TheCustomer Quick-Take: Thinking about doing personalization well, Looking for loyalty in all the wrong…
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