Crafting Commerce Experiences is the Next Wave of Personalized CX

Implementing a transition to the crafted commerce approach requires strong support from leadership and a creative, customer-centric mindset in addition to digital maturity and the right composable elements.
The post Crafting Commerce Experiences is the Next Wave of Personalized CX appeared…

Highlights from the NielsenIQ Retail and Consumer Outlook

On the heels of the release of the NielsenIQ E-commerce Snapshot Report, we sat down with Harvey Ma, Senior Vice President – Omni, Consumer & Retail Performance, to talk about some of the surprises, highlights and key findings. In this…

Is Immersive E-commerce Finally Here?

Aaron Day is CEO of Amaze and presides over a company with a suite of tools that are accelerating retailers’ entree into truly immersive experiences in the 2D, 3D and metaverse worlds. We sat down recently to talk about Amaze’s…

Fit for the Future of Retail

We sat down recently with Abhishek Gupta, who is Chief Customer officer at CleverTap. And if you’re not familiar, CleverTap released a report called Fit for the Future of Retail and we have its updated version here; we’ve been poring…

Experiential E-Commerce: Elevating Experience and the User

Implementing methods to engage users with tailor-made outcomes is a significant approach to drives sales and strengthen brand image.
The post Experiential E-Commerce: Elevating Experience and the User appeared first on TheCustomer. …