Retail predictions 2022 – Who got it right.

To paraphrase Dickens: ‘It was the best of times, it was the worst of times, it was the age…
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The Five Rules of Ethical AI

The Ethical AI Manifesto outlines AI’s risks and how to avoid them. Controlling the potential harms of artificial…
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The ROI of Customer Experience

Knowing the ROI of customer experience helps to fund CX projects and make intelligent investments in customer experience.…
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5 UX Trends to Watch in 2023

Digital experiences are more critical to business success than ever before. Due to the pandemic, the race to…
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Customer Data Practices Need A New Path Forward

There are two points of particular friction that currently hold back marketers wanting to strengthen customerrelationships and engagement in…
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