Learn the basics of the connected customer experience and five strategies you can use to deliver omnichannel experiences…
The post How to Deliver (and Improve) the Connected Customer Experience appeared first on theCustomer. …
Customers still demand personalization. Marketers must find new ways to balance personalization with privacy. Customers want personalization. It…
The post Building Trust with Customers: Privacy-Centric Strategies for Effective Advertising appeared first on theCustomer. …
Vast amounts of customer data have provided marketers with an opportunity to understand consumers like never before. But…
The post How to Get the Right Data to the Right People On-time appeared first on theCustomer. …
The latest episode of my podcast of Insider Interviews with E.B. Moss is an interview with, well, me! Julie Livingston of Want Leverage PR…
The post Get Emotional for Greater Engagement: B2B Podcast Best Practices appeared first on theCustomer. …
In my most recent article, we talked about how to update your website in ways that will make your marketing…
The post Creating Content That Improves Your Marketing appeared first on theCustomer. …
The personalization that consumers want probably differs from what most CX leaders expect consumers to want. Today’s consumers…
The post Provide the Personalization Customers Actually Want appeared first on theCustomer. …
Amperity is, at its core, a CDP. But as I suspected, and as Matt Hallett, their head of…
The post Customerland Ep 11: Accelerating into Retail Media Networks appeared first on theCustomer. …
If you, like Steve Jobs, want to “put a ding in the universe,” think innovation. That’s the way…
The post Passikoff: What’s So Good About Brand Innovation? appeared first on theCustomer. …
Generative AI is all the buzz, the rage and for a lot of professions, it’s also the source…
The post Is the UX/UI Sky Falling? appeared first on theCustomer. …
Peter van der Putten is Director of Pega’s AI lab – which essentially means that he’s in charge of all…
The post Customerland Ep 10 – Enterprise Opportunities in Generative AI appeared first on theCustomer. …
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